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Sales Account Manager
Job Summary:
The Sales Account Manager is responsible for building and maintaining strong relationships with clients, driving sales growth, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Manage a portfolio of customer accounts to achieve long-term success.
- Analyze and evaluate each car pricing.
- Communicate with prospect car sellers and onboard them to Karcel selling process.
- Develop and maintain strong relationship with clients
- Act as single contact point between customers and Karcel
- Leading the car selling process with on-boarded customers until successfully closing the deal.
- Supporting car sellers in taking decisions when handling received offers on their cars.
- Promoting sellers’ cars to interested buyers by showcasing the cars’ features, specs and condition.
- Handling potential buyers and encouraging them to buy promoted cars or submit relevant price offers to the sellers
- Leading potential buyers to deal closures and finalizing the sales transaction details.
- Negotiate pricing and financing options with customers.
- Providing excellent customer service while adopting a customer centric approach.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-5 years of proven experience in sales or account management.
- Proficiency in CRM software and sales analytics tools.
- Ability to analyze data and market trends to drive strategic decision-making.
- Strong time management and multitasking abilities.
- Strong skills in negotiating contracts and closing deals.
- Automotive experience or knowledge is a very valuable asset.
Senior Odoo Frontend Developer
Job Summary
We are seeking a highly skilled Senior Frontend Developer to join our dynamic team. The ideal candidate will have extensive experience in building responsive, high-performance web applications using modern JavaScript frameworks. You will collaborate closely with UX/UI designers, backend developers, and product managers to deliver exceptional user experiences
Key Responsibilities
- Develop and Maintain the Website Interface: Work on building and maintaining the website’s frontend using HTML5, CSS3, and JavaScript to ensure a smooth and dynamic experience.
- Customize Odoo Website Modules: Modify and develop Odoo themes and website modules to align with design and functionality specifications provided by the team.
- Collaboration with Backend Developers: Collaborate closely with backend developers to ensure seamless integration between frontend features and backend functionalities.
- Ensure Responsiveness: Implement responsive designs to ensure a user-friendly experience across desktops, tablets, and mobile devices.
- Optimize Website Performance: Continuously optimize the frontend for speed, performance, and scalability.
- Debugging and Troubleshooting: Identify and resolve frontend-related issues efficiently to maintain smooth website operations.
- Stay Updated with the Latest Web Development Trends: Follow and implement modern web design standards and trends to keep the website current and efficient.
Requirements:
- Proven experience as a Frontend Developer with knowledge of Odoo Website development.
- Proficiency in HTML5, CSS3, JavaScript, jQuery.
- Experience with Odoo CMS and customizing Odoo website modules/themes.
- Strong understanding of responsive design principles and how to implement them.
- Knowledge of templating engines like QWeb (Odoo’s templating engine).
- Familiarity with Git or other version control systems.
- Good problem-solving skills and attention to detail.
- Ability to work both independently and collaboratively in a team.
Preferred Qualifications:
- Experience with CSS frameworks like Bootstrap.
- Knowledge of Python (as Odoo uses Python for backend).
- Familiarity with SEO best practices for frontend development.
- Experience with API integrations and web services
Automotive Inspection Engineer
Job Summary
We are looking for a detail-oriented Automotive Inspector to join our team. The ideal candidate will be responsible for performing thorough inspections of vehicles to ensure compliance with safety standards and regulations. You will work closely with technicians and management to identify any issues and recommend necessary repairs.
Key Responsibilities:
- Conduct remote passenger car inspections at different locations within Cairo
- Inspect vehicles according to Karcel's comprehensive Vehicle Inspection Handbook and in line with international automotive standards
- Submit timely and accurate reports and photos of the vehicle condition using Karcel’s Inspection Report
- Perform deeper inspection and investigating possible accidents history for signs of heavy repair work or paint jobs
- Investigate & report the vehicles’ maintenance and service history
- Ensuring validity of vehicle registration documents
- Reporting necessary repairs required to ensure vehicle safety and performance
- Organize and plan vehicle inspection visits according to the inspection schedule prepared on daily basis
- Manage the technician’s performance and operations during inspections
- Comfortable communicating with car owners, traders and car dealers
Requirements:
You are a presentable, leading and detail oriented automotive professional with:
● BSc. Mechanical Engineering or relevant
● 1-3 years after-sales services, vehicle assembly or other relevant experience in the Automotive industry
● Previous experience in passenger car body shop field or passenger car inspection is a plus
● Extensive understanding and sound use of OBD Diagnostic Tools
● Familiarity with CRM systems
● Customer focus and adaptability to different personality types
● Ability to multitask, set priorities and manage time effectively
● Detail oriented and process-driven mindset
● Good use of Microsoft Word & Excel
Talent Partner
Job Summary:
We are seeking a strategic and results-oriented Talent Partner to join our dynamic HR team. This role is pivotal in driving our talent acquisition efforts, ensuring we attract, engage, and retain high-caliber candidates who align with our organizational goals. The ideal candidate will possess a deep understanding of recruitment strategies, exceptional communication skills, and a strong commitment to fostering a diverse and inclusive workplace.
Key Responsibilities:
1- Talent Acquisition:
- Collaborate with hiring managers to identify staffing needs and create job descriptions.
- Source, screen, and interview candidates for open positions using various recruitment platforms.
- Manage the full-cycle recruitment process from sourcing to onboarding.
- Conduct initial interviews to assess candidate fit in terms of skills, experience, and cultural alignment.
- Partner with external recruitment agencies as needed.
2- Stakeholder Management:
- Act as a trusted advisor to department heads and hiring managers on all recruitment and talent-related matters.
- Build strong relationships with key stakeholders to align talent strategies with business objectives.
- Provide regular updates on recruitment progress, talent pipelines, and market insights
2- Talent Strategy:
- Develop and implement talent acquisition strategies that align with the company's overall business goals.
- Stay updated with recruitment trends and best practices to continuously improve the hiring process.
- Promote diversity and inclusion in hiring strategies.
4- Employee Engagement:
- Design and implement employee engagement initiatives that foster a positive and productive work environment.
- Collaborate with HR and management to gather feedback from employees and address engagement-related concerns.
- Drive initiatives that promote employee well-being, recognition, and job satisfaction.
5- Performance Management:
- Oversee the development and implementation of the performance management system, ensuring it aligns with company goals.
- Partner with managers to ensure effective performance reviews, feedback sessions, and goal-setting processes.
- Track and evaluate the success of the performance management system, suggesting improvements where necessary.
6- Employer Branding:
- Work with HR and marketing teams to enhance employer branding and promote the organization as an employer of choice.
- Manage the company’s online presence to attract top talent.
7- Data and Reporting:
- Track and report recruitment metrics (e.g., time to fill, cost per hire, quality of hire).
- Monitor employee engagement and performance metrics, providing actionable insights for improvement.
8- Onboarding and Retention:
- Ensure a smooth onboarding process for new hires in collaboration with HR.
- Develop retention strategies by identifying and addressing any potential employee concerns or challenges.
Qualifications:
- Bachelor’s degree in human resources, Business Administration, or a related field.
- Proven experience (3+ years) in recruitment, talent acquisition, employee engagement, and performance management.
- Strong communication and interpersonal skills with the ability to influence and consult with stakeholders.
- Experience with applicant tracking systems (ATS), HR management systems (HRMS), and performance management platforms.
- Knowledge of employment law and HR best practices.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
Preferred Qualifications:
- Advanced degree or certification in HR (e.g., SHRM, PHR).
- Experience in developing and implementing diversity and inclusion strategies within recruitment.
Product Manager
Job Summary:
We are seeking an experienced and strategic Product Manager to lead and oversee the development and management of our product. The Product Manager will play a critical role in defining the product vision, working closely with cross-functional teams including engineering, marketing, and sales, and ensuring that the product meets the needs of our customers and business goals.
Key Responsibilities:
- Product Strategy & Roadmap:
- Define and communicate the product vision and strategy in alignment with the company's overall goals.
- Develop and maintain the product roadmap, setting clear objectives and priorities.
- Collaborate with stakeholders to ensure product alignment with market needs and business goals.
- Product Development:
- Work closely with engineering, design, and marketing teams to develop, launch, and iterate on product features.
- Manage the product lifecycle from concept to launch, and continually optimize post-launch.
- Create product specifications and user stories for the development team.
- Market Research & Analysis:
- Conduct market research and competitive analysis to understand customer needs, market trends, and opportunities.
- Gather feedback from users and internal teams to continuously improve the product.
- Stay updated on industry trends and best practices to ensure the product remains competitive.
- Cross-functional Collaboration:
- Partner with marketing, sales, and customer support to drive product adoption and growth.
- Coordinate with the technical team to manage product timelines and ensure successful delivery.
- Work with stakeholders to communicate product vision, progress, and results.
- Product Performance & Metrics:
- Set key performance indicators (KPIs) and track product performance.
- Analyze product usage data to make informed decisions on future product improvements.
- Present reports and recommendations based on data analysis to senior management.
Requirements:
- Bachelor's degree in business, engineering, or related field. MBA is a plus.
- 3+ years of experience as a Product Manager, ideally in a tech or e-commerce company.
- Proven track record of managing all aspects of a successful product lifecycle.
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to present complex concepts to non-technical stakeholders.
- Experience with Agile methodologies and tools like Jira or Trello.
- Strong understanding of product management software (e.g., road mapping, analytics).
CEO Personal Assistant
Job Summary:
Personal Assistant duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors, and providing general administrative support to our employees. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Personal Assistant should also have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle administrative duties. Ultimately, the Personal Assistant should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation
Key Responsibilities:
• Schedule meetings and appointments
• Organize the office layout and order stationery and equipment
• Maintain the office condition and arrange necessary repairs
• Partner with HR to update and maintain office policies as necessary
• Organize office operations and procedures
• Coordinate with the IT department on all office equipment
• Ensure that all items are invoiced and paid on time
• Manage contract and price negotiations with office vendors, service providers, and office lease
• Manage office G&A budget, ensure accurate and timely reporting
• Provide general support to visitors
• Assist in the onboarding process for new hires
• Address employees' queries regarding office management issues (e.g., stationery, hardware, and travel arrangements)
• Liaise with facility management vendors, including cleaning, catering, and security services
• Plan in-house or off-site activities, like parties, celebrations, and conferences
Requirements:
- Proven experience as a personal assistant or in a similar administrative role.
- Strong organizational and time management skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite and relevant software.
- Ability to handle multiple priorities with a proactive approach.
Preferred Qualifications:
Depending on the industry and individual responsibilities of an admin, managers may choose to assign and measure different types of KPIs. Some of the common ones you can expect across roles include:
1. Coordination KPIs:
- Showing understanding and importance of reviewing the entire schedule
- Gathering and communicating necessary information for attendees and agendas
- Assembling travel itineraries
- Coordinating travel and accommodations for conferences
- Scheduling meetings with time between to ensure promptness
2. Communication KPIs:
- Writing clear and specific emails
- Proofreading and editing written communication materials
- Taking diligent notes of phone conversations or messages
- Preparing effective daily reports or updates
- Providing helpful input
- Delivering messages promptly and clearly
3. Support KPIs:
- Arranging daily meetings to discuss priorities and meetings for the day
- Documenting daily achievements and to-do lists at the end of the day
- Ensuring the manager has reports and information needed to complete work
- Increasing the manager's productivity by attending meetings and taking notes
- Ensuring company and employee information is easily accessible
4. Motivation KPIs:
- Setting clear and measurable personal goals
- Proposing creative solutions for how they might assist their manager
UX-UI Designer
Job Summary:
Karcel is seeking a creative and talented UX/UI Designer to join our team on a part-time basis. This role is key to enhancing user experience and creating intuitive, visually appealing interfaces for our digital car marketplace platform. You’ll work closely with our development team to design and refine interfaces that bring seamless experiences to our users. This position requires on-site presence two days a week at our Maadi office.
Key Responsibilities:
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- Design Engaging Interfaces: Develop responsive and visually compelling interfaces for web and mobile platforms.
- Enhance User Experience: Dive deep into user needs and behaviors to optimize every touchpoint.
- Prototype & Visualize: Create wireframes, mockups, and interactive prototypes to bring design ideas to life.
- Collaborate with Developers: Work closely with the development team to ensure a smooth and integrated user experience.
- User Testing & Feedback: Conduct usability testing, analyze feedback, and continuously refine the platform.
- Stay Updated: Keep up with the latest trends in UX/UI and apply best practices to our designs.
Requirements:
- Proven experience in UX/UI design with a portfolio showcasing previous work.
- Proficiency in design tools like Figma, Sketch, Adobe XD, or similar.
- Strong understanding of responsive design principles and user-centered design.
- Ability to work collaboratively with cross-functional teams.
- Availability to work on-site in Maadi two days per week.
- Excellent communication and problem-solving skills.
Customer Support
Job Summary:
We are looking for a friendly and dedicated Customer Service (CS) Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing information about our products and services
Key Responsibilities:
- Build and maintain strong relationships with customers using various communication channels, including phone calls, emails, live chat, and social media platforms
- Utilize CRM software and tools to create, monitor and document all customers’ interactions and profiles
- Understand customers' needs, preferences, and pain points to provide personalized assistance and support
- Respond promptly to customer inquiries and complaints aiming to resolve issues and ensure customer satisfaction
- Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform
- Gather and analyze customer feedback, identifying trends, recurring issues, and areas for improvement
- Share customer insights and suggestions, contributing to the enhancement of the platform and customer experience
- Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality
Requirements:
- 2 – 5 years of experience in the customer service, customer care, CRM, sales support or a related field
- Familiarity with the automotive market is advantageous
- Excellent written and verbal communication skills
- Proficiency in using CRM software, customer support platforms, social media moderation and other digital tools
- Strong analytical and problem-solving skills to address customer issues and find suitable solutions
- Effective prioritization and time management skills to handle multiple customer requests and meet deadlines
- A team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experience
- Very Good English Language Skills - Spoken and Written
Senior Odoo Backend Developer
Job Summary:
We are seeking a highly skilled and experienced Senior Backend Developer to join our team at Karcel in Maadi. As a Senior Backend Developer, you will be responsible for designing, developing, and maintaining robust and scalable backend systems on Odoo. You will collaborate with front-end developers, product managers, and other stakeholders to deliver high-quality solutions that meet business requirements.
Key Responsibilities:
- Design, develop, and maintain backend architecture and integrations for Odoo-based applications.
- Collaborate with cross-functional teams to define and implement new features.
- Ensure high performance and responsiveness to requests from the front end.
- Write reusable, testable, and efficient code.
- Develop and maintain APIs for integration with third-party services and systems.
- Optimize applications for maximum speed and scalability.
- Identify bottlenecks and bugs, and devise solutions to mitigate these issues.
- Participate in code reviews to ensure adherence to best practices and high code quality.
- Mentor junior developers and provide guidance on complex technical issues.
- Stay updated with the latest trends in backend development and continuously improve the codebase.
Requirements:
- Proven experience as a backend developer with 5+ years of experience.
- Extensive experience working with Odoo, specifically in backend development.
- Strong proficiency in Python and the Odoo framework.
- Experience with relational databases (PostgreSQL preferred).
- Familiarity with RESTful API design and development.
- Solid understanding of software design principles and architectural best practices.
- Familiarity with Git or other version control systems.
- Knowledge of cloud platforms (AWS, GCP, or Azure) is a plus.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Ability to work independently and as part of a team.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- Experience with Odoo 14 and above.
- Familiarity with DevOps practices and tools like Docker, Kubernetes, Jenkins, etc.
- Previous experience in an Agile/Scrum environment.
Trader Manager
Job Summary:
We are looking for a highly motivated and experienced Automotive Trader Manager to join our team at Karcel. Trader Manager is responsible for overseeing the trading operations within the automotive industry, including the buying and selling of vehicles. This role involves analyzing market trends, developing pricing strategies, and managing supplier and dealer relationships to drive profitability.
Key Responsibilities:
●Study the market and prepare a detailed action plan for monthly and annual targets by trader category for the territory assigned
●Approach prospect traders and pitch the platform’s concept, services and value for traders to convert them into successful partners
●Responsible for developing and maintaining a strong mind share with the key account customers and maximizing company’s business, with long term win-win partnership as the foundation.
●Prepare weekly and monthly trader performance report
●Managing the image and standard of quality service provided by the platform
●Monitor all the competitors activities and market dynamics
●Maintain a close relation with the traders’ key people
●Act as a point of contact between the platform and trader accounts within territory
●Act as a consultant of the traders when it comes to trading decisions through the platform
●Renewal of the contracts
●Follow up the implementation of due diligences within my area of responsibilities
●Apply the entire ethical approach and code of conduct values
Requirements:
●Minimum 1 Year Sales or Business Development experience preferably within the automotive industry fleet or B2B sectors
●Ability to plan, organize, and implement a range of sales promotion programs and/or events
●Ability to communicate effectively, both orally and in writing
●Ability to coordinate and organize meetings and/or special events
●Excellent communication, interpersonal and conflict resolution skills
●Demonstrated ability to cultivate an extensive network of contacts
●Ability to negotiate and manage contractual arrangements
●Automotive technical and commercial knowledge